Finance Module FAQs and Known Issues

Finance FAQs and Known Issues

The following are a few pertinent issues the CBS Core Team is aware of and is actively working to resolve.

Account Postings

  • The document number on AIS will show as the Requisition Number in the Account Activity once the posting is reconciled.

The wrong shadow account was charged

  • You can update a shadow account budget after an AIS account posting is reconciled. In Account Activity select the shadow account for the transaction.

I don't see account activity for July 2015 and Sept 27, 2014 and some dates in January

  • Data in the accounting dashboard was uploades from AIS 7/1/2014 FY2015, however, there are some points in time of missing viewable activity as a result of data uploads with Infoburst. Account balances should not be affected by this missing data.

CBS Balance does not match AIS Balance

  • Account balances are based on AIS accounting activity that has been processed and loaded into the data warehouse. Each morning there is a process that grabs any new accounting activity from the data warehouse and loads it into CBS for reconciliation. As part of this process the sum of all new activity is computed, and then the balance for each account is adjusted by the sum of the associated activity.

When there is a problem with the data warehouse, such as a long nightly load or a failure with Business Objects the latest accounting activity might not be available. This means that the AIS balance may differ from the CBS balance by sum of a day or so of activity. When the failure clears and the regularly scheduled processing of data resumes any data missed on previous days will be picked up, processed, and loaded into CBS.

Additionally final processing of accounting data for CBS doesn't complete until 10am, though we hope to begin moving this earlier into the morning going forward. This means that for the moment, prior to 10am your account balances may not fully reflect AIS account balances.

When is the best time to reconcile?

  • It is recommended that reconciliation be processed after 10:00 AM to ensure all data has been uploaded from the Data Warehouse.