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Service Template

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  • ==Life Life cycle

cycle==
  • Living will
  • OS patching frequency
  • Application updates?
  • Sunset plan
  • Workflows
  • Service requests
  • Change requests
  • Uptime
  • Maintenance
    • Announcements
    • Update policy
  • SLA
    • Time to resolution on service request
    • Service survivability and recovery
  • Data access policy
    • Under what circumstances can ITS look at this data
  • Data stewardship
    • Back up
    • Retention
    • Survivability
  • Appropriate use policy
    • Don’t put 10 TB of bin files in gitlab
  • Budget
    • TCA
    • Recovery