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Service Template

  • ==Life

    Life cycle==

    • cycle
    • Living will
    • OS patching frequency
    • Application updates?
    • Sunset plan

  • Workflows

  • Service requests

    • Change requests
    • Uptime
    • Maintenance
      • Announcements
      • Update policy
    • SLA
      • Time to resolution on service request
      • Service survivability and recovery
    • Data access policy
      • Under what circumstances can ITS look at this data
    • Data stewardship
      • Back up
      • Retention
      • Survivability
    • Appropriate use policy
      • Don’t put 10 TB of bin files in gitlab
    • Budget
      • TCA
      • Recovery